Refund & Return Policy

Last Update: January 01, 2026

Thank you for purchasing from Divine Codex.

Because our store offers both physical books and digital products such as eBooks, PDFs, courses, videos, audio materials, and other downloadable or electronically delivered content, our refund policy differs depending on the type of product purchased.

Please read this policy carefully before completing your purchase.

1. Digital Products

Digital products sold by Divine Codex may include:

eBooks
PDF books
Digital research materials
Video courses
Audio materials
Online classes
Educational programs
Downloadable resources
Other electronically delivered products

Digital Product Refund Policy

Due to the nature of digital products, all digital product sales are generally final once the product has been delivered, downloaded, or access has been provided.

We do not normally offer refunds simply because:

You changed your mind
You purchased the wrong product by mistake
You no longer want the product
You have already downloaded or accessed the product
You expected the product to be different from its published description
You purchased the same product elsewhere
You did not read the product description before purchasing

Please carefully review the product title, description, format, contents, and other available information before placing your order.

2. When a Digital Product May Qualify for a Refund

Although digital purchases are generally non-refundable, we may consider a refund, replacement, or alternative solution in the following circumstances:

A. Duplicate Payment

If you were accidentally charged more than once for the same order, please contact us.

After verification, the duplicate payment may be refunded.

B. Technical Problem

If a purchased digital product is technically defective, corrupted, inaccessible, or cannot reasonably be delivered because of a technical issue on our side, please contact us.

We may first attempt to:

Fix the problem
Provide a new download link
Provide a replacement file
Restore your access

If the issue cannot reasonably be resolved, a refund may be considered.

C. Wrong Product Delivered

If you receive a different digital product from the one you purchased due to an error on our part, please contact us.

After verification, we may provide the correct product or, where appropriate, issue a refund.

3. Refund Request Period for Digital Products

If you experience a genuine technical problem with a digital product, please contact us within 7 days of purchase.

Refund or replacement requests submitted after this period may not be accepted unless there are exceptional circumstances.

4. Physical Books

For physical books and other physical products, customers should inspect the product after delivery.

A return, replacement, or refund may be considered if the product:

Arrives damaged
Is materially defective
Is significantly different from the product ordered
Is the wrong item due to an error on our part

Please contact us as soon as possible after receiving the product.

5. Damaged or Incorrect Physical Product

If your physical book arrives damaged or you receive the wrong product, please contact us with:

Your order number
Your name
A description of the issue
Clear photographs of the damaged or incorrect product
Any other information reasonably required to verify the issue

After reviewing the request, we may offer:

A replacement
A partial refund
A full refund
Another reasonable solution

The solution will depend on the nature of the issue and product availability.

6. Change-of-Mind Returns

We generally do not accept returns or refunds for physical products solely because the customer has changed their mind or no longer wants the product.

Any exception will be considered at our discretion and may depend on whether the product has been shipped, delivered, opened, or used.

7. Pre-Orders

Some physical books or special editions may be offered as pre-orders.

If a product is clearly identified as a pre-order, the expected release or delivery information will be provided on the relevant product page where available.

If Divine Codex cancels a pre-order, customers may be eligible for a refund of the amount paid for the cancelled product.

Customer-initiated cancellation requests for pre-orders may be subject to the status of the order and whether fulfillment or production has already started.

8. Courses and Online Programs

Paid courses, megaclasses, video lectures, and online educational programs are considered digital services/products.

Once access has been provided, refunds are generally not available except where:

The wrong course was provided due to an error on our part
Access cannot be provided because of a technical issue on our side
A duplicate payment has occurred
Another exceptional circumstance is approved by Divine Codex

Please review the course description and available information before purchasing.

9. How to Request a Refund

To request a refund, replacement, or other resolution, contact Divine Codex through our official contact channels.

Please provide:

Full name
Order number
Email address used for the purchase
Product name
Date of purchase
Reason for your request
Relevant evidence, if applicable

For technical issues, screenshots or other supporting information may help us resolve the problem faster.

10. Refund Review Process

All refund requests are reviewed individually.

Submitting a refund request does not automatically guarantee approval.

We may verify:

Order information
Payment status
Product delivery or download status
Access history
Technical issues
Duplicate transactions
Other relevant information

Once the review is completed, we will communicate the decision and the available resolution.

11. Refund Processing

If a refund is approved, it will normally be processed through the original payment method where possible.

The time required for the refunded amount to appear in your account may depend on the payment provider, bank, card issuer, or other financial institution.

Divine Codex does not control the processing time of third-party payment providers.

12. Unauthorized Distribution of Digital Products

Digital products purchased from Divine Codex are intended for the purchaser’s personal use unless otherwise stated.

Sharing, copying, reselling, publicly uploading, redistributing, or commercially exploiting paid digital content without authorization may violate our intellectual property rights.

Where unauthorized distribution is identified, Divine Codex reserves the right to suspend or terminate access to relevant digital content and take appropriate action.

13. Policy Changes

Divine Codex may update this Refund & Return Policy from time to time.

Any changes will be published on this page with an updated effective date.

14. Contact Us

For refund, replacement, order, or payment-related questions, please contact Divine Codex through our official website.

Website: https://divine-codex.com/

Contact Page: https://divine-codex.com/contact/

Divine Codex Support

We recommend contacting us before initiating a payment dispute or chargeback so that we have an opportunity to review and resolve the issue.

By placing an order on Divine Codex, you acknowledge that you have read and agreed to this Refund & Return Policy.